Customer Care

Urban Details
P.O. Box 608
Ocean Gate, NJ 08740
(732) 820-0741


Urban Details ships to any street address in the United States, including Alaska and Hawaii. We also ship internationally.

We ship orders Monday-Friday via US Postal Service and UPS.

All US orders enjoy a flat shipping/handling rate of $4.99. International shipping/handling is based on your purchase and location.

Urban Details is not responsible for customs and duty charges.


Enjoy our 14-day return policy if you don't absolutely love your purchase. Our return policy begins from the day you receive your order. Simply email or call (732) 820-0741 if you are not 100% satisfied with your new purchase.

Customized or personalized items are specially made and therefore are a final sale and ineligible for return.

To initiate a return please email for a return authorization number. If you return an item without prior authorization, it will be at our discretion whether we accept the item for return.

Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs.

Any return or exchange that does not meet the following criteria will not be accepted:

  • All returns must be postmarked within fourteen (14) days of your receipt of the ordered merchandise.
  • Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be included with your return. Please pack returns with adequate protective padding, as merchandise damaged from improper packaging or otherwise will not be accepted.

Your refund will be credited back to your original method of payment or can be issued in the form of an Urban Details credit.

If an item you order is not available, or the price has changed, we will attempt to contact you to let you know of the unavailability or the price changes, as applicable. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first.

Discount Codes and Gift Certificates

Discount codes are accepted, however we cannot accept multiple discount codes in a single transactions (including gift certificates).

If you have any questions regarding using multiple codes, please contact Kelly at

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